SlotoChu Privacy Policy

What this policy covers

This SlotoChu privacy policy explains what personal information we collect from visitors and account holders in the UK, why we collect it, and how we keep it safe. It applies to every page of our site, from account registration through to everyday play.

We ask you to read this page alongside our terms, since the two documents work together to describe how your account and your data are handled. If anything here is unclear, our faq page covers common account questions in plain language.

We update this policy from time to time to reflect changes in our practices or in the law. We encourage you to revisit this page occasionally so you stay informed about how your information is used.

Information we collect

When you create an account with us, we ask for details such as your name, date of birth, email address, and contact information. We need these details to open your account, confirm your identity, and communicate with you about your activity on our site.

We also collect information generated through your use of our site, including your login activity, the games you play, and preferences you set within your account. This usage information helps us run the site reliably and improve the experience for every player.

Some information is collected automatically through standard web technologies, such as your browser type and general location at a country level. We use this technical information to keep our site secure and functioning correctly across devices.

How we use your information

We use your personal information to operate your account, process the activity you choose to carry out on our site, and respond when you contact our support team. This is the core purpose behind almost everything we collect.

We may also use your information to run our promotions fairly, including confirming eligibility where an offer has specific conditions attached to it. Where account verification applies to your profile, we use the details you provide for that purpose, as part of standard account checks.

We do not use your personal information for purposes unrelated to running your account and our site. Where we rely on your consent for a particular use, such as marketing communications, you can withdraw that consent at any time.

Sharing of information

We do not sell personal information to third parties. We share information only where it is necessary to run our site, such as with service providers who help us deliver technical infrastructure, process account verification, or support our day-to-day operations.

We may also share information where required by law, for example in response to a lawful request from a competent authority. Any sharing of this kind is limited to what is genuinely necessary for that specific purpose.

Where a third party processes information on our behalf, we expect that information to be handled with the same care we apply ourselves, and only for the purpose it was shared.

Keeping your information secure

We take reasonable technical and organisational steps to protect the personal information in your account from unauthorised access, loss, or misuse. Access to account information within our organisation is limited to those who need it to do their job.

No method of storing or transmitting information online is completely without risk, and we continue to review our practices as part of running our site responsibly. If you believe your account has been accessed without your permission, please contact our support team straight away.

Cookies and similar technologies

Our site uses cookies and similar technologies to remember your preferences, keep you signed in, and understand how our site is used. Full detail on the types of cookies we use and how to manage them sits on our own cookie policy page.

You can usually adjust your browser settings to limit or block cookies, though doing so may affect how parts of our site work for you. We treat cookie preferences as part of the same respect for your choices described throughout this policy.

How long we keep your information

We keep personal information for as long as your account remains active, and for a further period afterwards where we have a legitimate business or legal reason to do so. This allows us to resolve any outstanding queries and meet our own record-keeping obligations.

When information is no longer needed for these purposes, we take steps to delete or anonymise it. If you close your account, some limited information may still be retained where we are required to keep it.

Responsible gambling and your wellbeing

Protecting your personal information sits alongside our commitment to supporting responsible play. If you would like to set limits on your account or take a break from playing, our responsible gambling page explains the tools and resources available to you.

We treat any information related to these tools with the same care described throughout this policy, using it only to support the choices you have made about your own play.

Children and age restrictions

Our site is intended only for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18, and account registration requires confirmation that you meet this age requirement.

If we become aware that we hold information belonging to someone under 18, we will take steps to close the related account and remove that information from our active records.

Contacting us about this policy

If you have questions about this privacy policy or how your personal information is handled, you can reach our support team through your account. We aim to respond to privacy-related questions as part of our usual support handling.

You can also review our terms for the wider rules that govern your use of our site, which this privacy policy complements rather than replaces.